Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept exchanges
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
How to correctly measure my radiator and choose proper dimensions for cover?
You need to measure your radiator's exact dimensions (Height, Width, Depth) and add 1" to final Height, add 1" to final Depth, add 2" to final Width. For example: if your exact dimensions of radiator are: Height 20", Width 20", Depth 10", you need to provide us these dimensions: Height 21", Width 22", Depth 11".
I need a custom cutout for the pipe or baseboard molding, or other cutouts. What dimensions should i send?
Please note that we do only cutouts for baseboard. We can't accommodate your cover for pipes, window sills, uneven floors or any other things except baseboard molding cutout. In order to get cutout for baseboard, you need to provide us Height and Depth of your baseboard.
I received my order but somehow i've got the wrong size. Can i return it?
If you have purchased your cover and have chosen your dimensions through options by yourself and after receiving your cover you realized that you have purchased wrong size, WE DON'T TAKE LIABILITY FOR THAT ON US. Your wrong size cover will not be returned back.